Privacy Policy

This Privacy Policy describes how eMyCart collects, uses, protects, and discloses your information when you visit our website, create an account, purchase products, or interact with our customer care representatives.

By visiting our store and submitting orders, you consent to the data collection and usage practices described in this policy.

We collect only the essential information needed to fulfill your orders and enhance your browsing experience:

• Contact & Shipping Data: Full name, delivery address, city, postal code, mobile phone number, and email address.
• Order Information: Products purchased, order amounts in PKR, delivery preference, and Cash on Delivery / payment confirmation details.
• Customer Support Records: Inquiries sent via our contact form, email, or WhatsApp conversation logs.
• Technical Data: IP address, device type, browser version, and pages viewed to optimize website speed and security.

We use your information exclusively for legitimate business and fulfillment purposes:

• Processing, packaging, and dispatching your online orders.
• Sending live order confirmations, parcel tracking updates, and delivery alerts via SMS, WhatsApp, or email.
• Facilitating returns, exchanges, and verified money-back refunds.
• Preventing fraudulent orders and maintaining store security.
• Sending newsletter updates on special promotions (only if you voluntarily subscribed).

To deliver your items across Pakistan, we must share your name, phone number, and delivery address with our verified courier delivery partners (such as TCS, Leopards Courier, Trax Logistics, Call Courier).

Our courier partners are strictly bound by contractual confidentiality agreements and are prohibited from retaining or using your delivery information for any purpose other than executing parcel delivery. We never sell, lease, or distribute your personal information to third-party telemarketers or advertisers.

We use standard cookies and local storage tokens solely to maintain your shopping cart contents, remember your wishlist, and ensure persistent login sessions. You can configure your browser to decline cookies; however, some interactive store features (like your shopping cart session) may not function properly without them.

We employ industry-standard 256-bit SSL (Secure Socket Layer) encryption, firewalls, and secure server environments to safeguard your customer data against unauthorized access, alteration, or disclosure. Internal administrative access to order databases is restricted strictly to authorized fulfillment personnel.

You have the right to request a copy of the personal information we hold about you, request corrections to your delivery records, or request complete account deletion. You can also unsubscribe from our promotional newsletter at any time by contacting our support team or using the unsubscribe link.