Returns & Refund Policy
At eMyCart, customer satisfaction is our highest priority. If you receive a product that is damaged, defective, or not as described, our straightforward return process ensures you receive a full replacement or a 100% money-back refund without any hassle.
How Our Return Process Works
Four simple steps to return or exchange any item
Notify Our Team
Contact us via WhatsApp at 03073394977 or email within 7 days of receiving your package with your Order Number.
Verification & Photos
Share a clear photo or short video of the parcel and the item showing the issue. Our verification team reviews it within 2 to 4 business hours.
Courier Pickup / Return
We arrange for our national courier partner to pick up the parcel from your doorstep, or provide you with a pre-paid return slip.
Instant Refund / Swap
Once received, your new replacement item is dispatched or your full refund is transferred via Bank Transfer, EasyPaisa, or JazzCash within 24-48 hours.
- ✓ Product received is damaged, cracked, or physically defective.
- ✓ Item received is different from product details (wrong color, size, or model).
- ✓ Missing parts or accessories that were specified in the parcel box.
- ✓ Product is in original packaging with original tags, seals, and barcodes intact.
- ✗ Items returned after the 7-day delivery window has expired.
- ✗ Products that have been used, washed, altered, or show signs of wear.
- ✗ Items damaged due to misuse, drop impact, liquid spills, or electrical surges.
- ✗ Personal hygiene items, innerwear, and clearance final sale merchandise.
Refund Payment Options & Timelines
Since the majority of orders on eMyCart are delivered via Cash on Delivery (COD), our customer service team will contact you once the returned item is inspected to confirm your preferred refund method:
EasyPaisa / JazzCash
Within 24 Hours
Direct transfer to your mobile wallet number.
Online Bank Transfer
1 to 2 Working Days
Transferred via 1Link IBFT to any Pakistani bank.
Store Credit / Coupon
Instant (0 Hours)
Discount voucher code valid for your next purchase.
Need assistance with a return or parcel?
Our customer care team is ready to guide you step-by-step on WhatsApp and email.